APA Style
Rangkuti, Freddy. (2013).
Customer service satisfaction dan call center berdasarkan iso 9001 .
Jakarta:
Gramedia Pustaka Utama.
Chicago Style
Rangkuti, Freddy.
Customer service satisfaction dan call center berdasarkan iso 9001.
Jakarta:
Gramedia Pustaka Utama,
2013.
Text.
MLA Style
Rangkuti, Freddy.
Customer service satisfaction dan call center berdasarkan iso 9001.
Jakarta:
Gramedia Pustaka Utama,
2013.
Text.
Turabian Style
Rangkuti, Freddy.
Customer service satisfaction dan call center berdasarkan iso 9001.
Jakarta:
Gramedia Pustaka Utama,
2013.
Print.