APA Style

Kartajaya, Hermawan. (2004). On Becoming A Customer-Centric Company . Jakata: PT Gamedia Pustaka Utama.

Chicago Style

Kartajaya, Hermawan. On Becoming A Customer-Centric Company. Jakata: PT Gamedia Pustaka Utama, 2004. Text.

MLA Style

Kartajaya, Hermawan. On Becoming A Customer-Centric Company. Jakata: PT Gamedia Pustaka Utama, 2004. Text.

Turabian Style

Kartajaya, Hermawan. On Becoming A Customer-Centric Company. Jakata: PT Gamedia Pustaka Utama, 2004. Print.