APA Style

Evenson, Renee. (2005). Customer service training 101 . New York: .

Chicago Style

Evenson, Renee. Customer service training 101. New York: , 2005. Text.

MLA Style

Evenson, Renee. Customer service training 101. New York: , 2005. Text.

Turabian Style

Evenson, Renee. Customer service training 101. New York: , 2005. Print.